Umbrella Enterprise Ltd or Service King’s Terms of Trade are not just about invoices and payments. We want our clients to have confidence that we are working for them to supply the best cleaning service and best cleaning products available. That way, together we can achieve the best possible outcome to your commercial and residential cleaning needs.

Read our full Terms of Trade →

Terms of Trade (Online Trading)

Terms of Trade

Issued by Umbrella Enterprise Ltd: This Terms and Conditions document governs the use of the Umbrella Enterprise Ltd Web Store Service. This Agreement can be accessed at any time from the footer of any page of the website. By using the site, you are accepting the following terms and conditions.

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery

Orders will be accepted by Umbrella Enterprise Ltd, for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand.

Product Availability

Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.


All prices in the shopping areas are in New Zealand dollars (NZ$) and are GST exclusive. The GST (15% sales tax) and freight charges are added later at the checkout area and payment section of the online shop. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. Payment methods are by Mastercard, Visa American express or may be paid by bank transfer as clear funds. We will not accept cheques or cash on delivery.


Products displayed on the Umbrella Enterprise Ltd/Service King shopping site can be purchased using secure Online BNZ BANK New Zealand merchant services in combination with Pay station. Pay station is payment gateway for e-commerce solution; Pay Station is one of New Zealand’s largest e-commerce gateway providers, providing you secure transaction processing for Visa, MasterCard, American Express, Diners & bank transfers. Your transaction and credit card details are not entered or recorded on our Web Site, you will be seamlessly transferred to the Payment Express encrypted secure service to enter your Credit Card or bank account details for processing. Once we receive confirmation from BNZ Bank New Zealand that your transaction has been approved, we will then process your order for Goods or Services.


Umbrella Enterprise Ltd is associated with Pay Station, New Zealand’s largest and most preferred payment gateway provider. Umbrella Enterprise Ltd do not collect or store any credit card information. This information is all processed by Pay Station. When making a purchase you will be directed to a secure webpage hosted by Pay Station to enter your payment details. If no payment is received from the customer after a period of 7 business days from service completion date, the unpaid invoice will incur an additional 25% penalty and the debt will be passed to a debt collection agency to recover the debt with legal and recovery costs, unless the customer has a written payment arrangement with the management prior to the commencement of service.

Registering (Login)

You will be asked to register as a member of Umbrella Enterprise Ltd. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed, saving you the effort of entering these details each time you checkout. As a registered customer we will send you emails and updates from time to time to inform you of new ranges, special offers and discounts. Please note, you are able to unsubscribe from our email updates at any time.


We use the secure Hosted Payment page solution from Pay Station to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL (Secure Socket Layer) environment. Pay Station is committed to protecting the security of your data.


Umbrella Enterprise Ltd delivery service is prompt and efficient and we have identified a range of best value courier and our selected nearest supply bases, freight and postal services from which we chose. We ship all our online orders by courier and endeavor to deliver within (1-3 working days Monday to Friday) We can only deliver to a physical address, not a PO Box, Hotel, Motel or Care Of (c/-) address. Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed.

A faster delivery service may be available by request (subject to availability) but at an extra cost. Please contact us by phone if this is an option you are interested in.

Should you feel that your goods do not arrive in good condition, please feel free to contact us. Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Title and Risk

Goods are at our risk until delivered to the address given for your purchase.

Refunds & Returns Policy

Please choose carefully as we do not refund if you change your mind. If you discover any defect in your product, you may return the item you purchase in new condition for a replacement within 30 days of delivery. When replacements are not available we may, at our discretion, provide a complete refund. We’ll notify you via e-mail of the status of the replacement or refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase after we have received your return. Freight will be refunded where the product is faulty or arrived damaged.


Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at Umbrella Enterprise Ltd discretion.  Umbrella Enterprise Ltd will repair or replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply. Please note that the guarantee does not cover faults arising from:

  • Normal wear and tear
  • Accidental damage or mistreatment

Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical.

For any claim to be made the item must be sent directly to our warehouse.

Umbrella Enterprise Ltd t/a Service King
1/485a Rosebank Road
Auckland -1026
New Zealand

Limitation of Liability

Umbrella Enterprise Ltd are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if Umbrella Enterprise Ltd was advised of the possibility of such damages.

Use of the Web Store Service by You

Your right to use the Web Store Service is personal to you. You may not authorize others to use the Service, and you are responsible for all of your own use of the Web Store Service. You may not download, modify, transmit, or otherwise use any material from the Web Store Service for public or commercial purposes.


Service King is the trade name of Umbrella Enterprise Ltd. The copyright and other intellectual property rights in the material contained in the Service are protected by Umbrella Enterprise Ltd.


This Web Site Service provides general information about Umbrella Enterprise Ltd and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Service King’s service they offer. Umbrella Enterprise Ltd reserves the right to change, delete or move any of the material on the Web Site and  Service at any time without notice.


The material featured on this site is the copyright of Umbrella Enterprise Ltd unless otherwise indicated. It may be reproduced free of charge in any format or medium, provided it is used for non-commercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorization to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organization, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying Umbrella Enterprise Ltd and Service King and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Umbrella Enterprise Ltd or third parties. If you have received approval to link to the Umbrella Enterprise Ltd website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organization, telephone number, and email address.


Umbrella Enterprise Ltd makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Umbrella Enterprise Ltd be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

Linking to the website

You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Website owner information

Umbrella Enterprise Ltd owns and operates this website:, and is located in New Zealand.

Umbrella Enterprise Limited
PO BOX 108092
Symonds Street
Auckland 1010
New Zealand

P: 0800 004 120
F: 0800 88 54 39

Contact Details

If you have any queries regarding  our term of business with Umbrella Enterprise Ltd, please email or call 0800 -004-120

Policy Changes

Any changes to this policy will be published here.

Privacy Policy

You may access our privacy policy using the link below